Privacy Policy

  • Privacy Policy

    Last Updated: 12/27/2025

    Neck Haven (“we,” “our,” or “us”) is owned and operated by MUAS SOLUTIONS PTE. LTD., a company incorporated in Singapore (UEN: 202556179W). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

    1. Information We Collect

    We may collect the following types of information:

    Personal Information:

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    Payment Information:

    • Processed securely via third-party payment providers (e.g., Shopify Payments, PayPal, Stripe)

    • We do not store full payment card details.

    Website Activity:

    • Cookies and similar tracking technologies

    • Browsing behavior and order history

    • Interaction with our website to improve functionality and user experience

    2. How We Use Your Information

    We use your personal data to:

    • Process and fulfill your orders

    • Communicate order updates, shipping information, and promotions (if consented)

    • Improve website functionality and user experience

    • Prevent fraud and ensure payment security

    • Comply with legal and regulatory obligations

    3. Data Sharing & Security

    • We do not sell your personal information.

    • We may share your data with trusted service providers as necessary to fulfill orders, including:

      • Shipping carriers

      • Payment processors

      • Website hosting and analytics providers

    • We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

    4. Your Rights

    Depending on your jurisdiction, you may have rights regarding your personal data, including:

    • Accessing your information

    • Correcting inaccurate information

    • Requesting deletion of your personal data
      To exercise your rights, contact us using the information below.

    5. Third-Party Links

    Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

    6. Children’s Privacy

    Our website is not intended for individuals under 13 years old, and we do not knowingly collect personal information from children.

    7. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Changes will take effect immediately upon posting to the website. We encourage you to review this page regularly for updates.

    8. Contact Information

    If you have any questions about this Privacy Policy or your personal data, please contact us:

    📧 Email: Support@neckhaven.com
    📞 Phone: 980-220-6638

    Business Address:
    MUAS SOLUTIONS PTE. LTD.
    160 Robinson Road, #14-04
    Singapore Business Federation Center
    Singapore 068914