Terms Of Service

Terms of Service

Last Updated: 12/25/2025

Neck Haven (“we,” “our,” or “us”) is owned and operated by MUAS SOLUTIONS PTE. LTD., a company incorporated in Singapore (UEN: 202556179W). By accessing or using our website https://neckhaven.com (the “Site”) and services, you agree to be bound by these Terms of Service.

1. Use of the Site

  • You may use the Site for lawful purposes only.

  • You agree not to misuse the Site or interfere with its operation.

  • All content, images, and materials on the Site are protected by copyright.

2. Orders and Payments

  • All orders are subject to acceptance by Neck Haven.

  • Prices, availability, and descriptions of products are subject to change without notice.

  • Payments are processed through secure third-party payment providers (e.g., Shopify Payments, Stripe, PayPal).

  • We do not store your full payment card details.

3. Shipping & Delivery

  • Orders are typically processed and shipped within 3–7 business days.

  • Shipping times may vary depending on location and courier.

  • Risk of loss or damage passes to the customer upon delivery to the carrier.

4. Returns & Refunds

  • Customers may return products within 30 days of delivery for a full refund, provided the product is unused and in original packaging.

  • Refunds are processed via the original payment method.

  • For returns, contact our support team at Support@neckhaven.com.

5. User Accounts

  • You may need an account to make purchases or track orders.

  • You are responsible for maintaining confidentiality of your account credentials.

  • You agree to notify us immediately of any unauthorized use of your account.

6. Intellectual Property

  • All content on the Site, including text, graphics, logos, images, and software, is owned by Neck Haven or its licensors.

  • Unauthorized use of our intellectual property is strictly prohibited.

7. Limitation of Liability

  • Neck Haven is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our total liability for any claim arising from a purchase is limited to the amount paid for the product or service.

8. Governing Law

  • These Terms are governed by the laws of Singapore.

  • Any disputes will be resolved in the competent courts of Singapore.

9. Changes to Terms

  • We may update these Terms of Service from time to time.

  • Changes will take effect immediately upon posting to the Site.

10. Contact Information

For questions regarding these Terms of Service, please contact us:

📧 Email: Support@neckhaven.com
📞 Phone: 980-220-6638

Business Address:
MUAS SOLUTIONS PTE. LTD.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914